Will The Unresolved Issues Of 2017 Explode In 2018?

by Ruby Henley

What does the year of 2018 hold for citizens of the United States?  2017 was so filled with issues, which have swiftly gone by like a storm leaving us wondering if we will ever know the truth.  I don’t have a clue if we will ever have the answers we demand, but I do know we are looking at a huge explosion in 2018. It will certainly be another year of swiftly moving news, which will go in one ear and out the other way too fast to process.   It is the chaos that the Powers That Be hope will overwhelm us to the point, we just say, “to heck with it, or I don’t have time to worry about this.”

customer support software


Before I move into events and unsolved criminal issues, I want to report on some of the business issues customers can expect in 2018.  Whether one considers these positive or negative; nevertheless, they are coming in 2018.  After researching, I think the US consumer can look forward to better customer experience.  However, we must also realize artificial intelligence will be pushing its way into our lives.  What will that do to the job market?  I, for one, hate to speak to chat bots, and I always end up telling them, “I want to speak to an agent.”

  1. AI is already becoming a hot button in the service industry. AI is being leveraged to handle initial triage in IT support and auto-routing of requests based on entire text and not just a tag or filter.
  2. The age of the consumer is creating many challenges for the more traditional support organizations taking requests via phone or email. The consumer has expectations of experience and forward-thinking companies will deploy technology that enables this experience. Think Amazon, Walmart or your favorite music download site.
  3. Restoring trust is going to be a big issue in 2017.   Many organizations have failed to meet basic customer expectations. Brands across all industries are going to have to work hard to restore trust with the everyday consumer.
  4. We live in a world where disposable incomes continue to be challenged on an annual basis. Consumers will continue to look for brands that offer the best value for money for the ‘end to end’ experience. That includes how much it costs to deal with things when they go wrong.
  5. An increase in interest and investments in emerging technologies, such as chatbots, that help to improve the effectiveness and efficiency of providing top-notch yet cost-effective customer support. Along with this will be a greater focus on providing mobile-based support interactions.
  6. A continuation of the interest in and adoption of a greater focus on employee engagement. This will translate into more companies providing agents with the information and tools they need to resolve customers’ issues without escalation, as well as investing in more training and career development.
  7. The shift to self-service will accelerate. Simple straightforward calls and contacts will increasingly be served by self-service solutions including, mobile, web, IVR and chatbots etc. This shift of ‘easy’ calls to self-service, will leave the remaining contacts as challenging and difficult. The agent skill and proficiency requirements to effectively manage these contacts will eliminate many agents who may be working in contact centers. This shift is also likely to see wages rise for these ‘super-agents’, and training and skill development budgets increase, as organizations respond to the need for enhanced skills and capabilities to solve advanced and complex customer challenges.
  8. All departments must have the same access to customer information and contact history. Sales should not be asking the customer during a check-in call, “So how is everything?” when the customer has already called support several times. Databases will need to be more robust to capture all communication between an individual customer and company.


Let’s look at some of the major events that have occurred in 2017.

  1. Hurricane Irma thrashes the Caribbean.
  2. Las Vegas mass shooting leaves many unanswered questions.  We will go into this topic later.
  3. Hurricane Harvey lashes Texas.  It is an unprecedented event, with overwhelming flooding.
  4. Puerto Rico devastated after Hurricane Maria, and there are remaining issues there yet to be resolved.
  5. President Trump has dealt with so many issues, but one very brave act he accomplished was standing up to the United Nations by delivering a harsh message to world leaders.  He warned them that the United States may have to “totally destroy” North Korea if it continues on its current path.  He also criticized China, also rebuking Russia, condemned Venezuela’s government, and suggested he might scrap the Iran nuclear deal.  Also, he very brazenly cut the UN budget, putting the citizen taxpayer of the United States first.


What promises did President Trump keep in 2017?  He kept so many, and those many were very important to the United States of America.

  1. He promised to “bomb the hell out of ISIS.”  He kept that promise, but no one ever gives me credit for it.  Remember all the beheadings?  The Iraqi Prime Minister declared Iraq “fully liberated” from ISIS.  Trump hit ISIS hard, and it has paid off.
  2. Trump promised to fill the Supreme Court vacancy of Justice Scalia with someone very much like him.  The New York Times said that Neil Gorsuch is described as “a conservative in the mold of Antonin Scalia.”
  3. Trump pulled America out of the 12-nation TPP agreement.  Obama signed the agreement, and even Hillary Clinton expressed doubts about it.
  4. Trump vowed to “cancel” the Paris climate accord, which was ratified in October 2016, giving it the force of international law, and in June 2017 announced he would withdraw the United States from the now 197-country agreement to reduce carbon emissions. “We’re getting out,” he said. Of course the accord continues to exist, even without the official support of the world’s second-largest source of carbon emissions. And because the climate accord was ratified just days before Trump won election, the process of withdrawing from it is no simple matter: It will take four years and only become final shortly before the 2020 election. Nonetheless, Trump took all the steps he could to free the US from this Accord.
  5. Trump overhauled the tax system.
  6. Trump got the individual-mandate penalty for not carrying health insurance, which was legally permitted as a form of taxation by the US Supreme Court, repealed in the tax bill passed on December 20.


Lets talk about the Las Vegas massacre.  The following video is the best I have found which answers many of the questions I had about the tragedy.


There are some new theories which I believe to be valid.  It is believed there were multiple helicopters  used during the attack on the Route 91 music festival in Las Vegas that left 58 dead and over 500 injured. Could a cover-up involve the fact that helicopter “gunships” fired down into the crowd of concert goers while other shooters conducted attacks on the ground as reported by 5 different witnesses?  I believe this to be true.

Intellihub News reports:

“Intellihub’s Shepard Ambellas was first to present the ‘helicopter theory’ on a major news outlet when he broke the news on The Alex Jones Show Halloween day. During the broadcast, Ambellas reported that helicopters were likely used some type of advanced air assault onto crowd goers.

Moreover, a caller from the intel community leaked information about the presence of the Saudi Arabian-based company named ETS Risk Management which the caller said was “on the ground” the night of the shooting. Several days later, that caller, a man by the name of Zach, was rounded up by the FBI in Florida.”

Here is the story from Intellihub.com by Shepard Ambellas, and he must be given so much credit on his research.  I believe this is accurate.

“Intellihub.com reports by Shepard Ambellas :

Preface: I want to make clear that I am in no way saying that this scenario for sure happened. I am merely reporting on data which I’ve found after scouring hundreds of hours of information, flight data records, and video footage captured between the hours of 9:40 and 10:30 p.m. on the night of October 1 (i.e. If it happened this is how it occurred.)

What if the entire Oct. 1 operation was conducted via an advanced air assault? Flight records show it could be likely?

Flight records indicate that three Airbus EC130 helicopters registered to Mustang Leasing LLC (N-numbers N854MH, N848MH, and N858MH) departed from the vicinity of 6075 S Las Vegas Blvd between 9:40 and 9:41 p.m. on Oct. 1.

The choppers are affiliated with Mustang Helicopters, Maverick Helicopters, and Maverick Aviation Group, all of which are owned by a 68-year-old Army veteran named Greggory Rochna. In fact, according to Vegas INC, Rochna owns 47 Eco-Satr-130s, which “are among the best touring helicopters on the planet,” costing “$3.2 million” each. They use a quiet tail-rotor design which helps to quell unwanted noise generated by the aircraft’s prop-wash, as Jake Morphonios reported in a video which he posted to YouTube on Oct. 13 while conducting his multi-part “Las Vegas shooting investigation.”

After their departure, the three choppers flew to the north through the city in a tight line formation before circling back to the south where they abruptly stopped and hovered directly over the Mandalay Bay/Delano property 7-minutes later. In fact, N848MH hovered directly over a portion of Mandalay Bay’s rooftop just to the west of the Events Center Bar for several minutes (between 9:48 and 9:50 p.m.) before all three aircraft transponders went dark right at 9:50 p.m., just 15-minutes before the shooting started.

In theory, the choppers would each have had to offload two assailants (a total of six). Two of which would have taken sniper positions right away (one on the lower north roof under Stephen Paddock’s room and one on the northeast corner of the Convention Center roof) while the other element of four stormed the casino floor, making their entrance through the parking garage.

The three choppers (N854MH, N848MH, and N858MH) would have had to hold there positions or stay in close proximity to the Mandalay Bay for the next twenty minutes until all of the ended at 10:15 p.m. That’s when the two snipers would have made their EXFIL off the roof via chopper and returned to base with all three craft approximately three-minutes later around 10:18 – 10:19 p.m.

Hypothetically, the following image depicts what the shooters in the helos would have seen from their aerial positions as the three aircraft maintained a flat hover. The assailants would have been firing unmounted M-249 belt-fed SAWs due to the fact that mounted weapons would have been too hard for the three choppers to hide from law enforcement if an encounter were to occur upon their approach or getaway.

Even more disturbing is the fact that the aircraft’s transponder was transmitting the call sign “SWA4119” which is registered to a Southwest Airlines Boeing 737-7H4 passenger jet with the tail number “WN4119.”

According to the data, “SWA4119” was originally scheduled to depart Tulsa (TUL) at 14:10 (2:10 p.m. PDT) and arrive in Las Vegas (LAS) at 15:00 (3:00 p.m. PDT) but was somehow delayed for over 7-hours giving “SWA4119” a new arrival time of 22:22 (10:22 p.m. PDT) which doesn’t make sense because the craft was headed north and was too close to the airport to be aligned with any of the runaways at the time.

You see, the aircraft that was displaying the call sign “SWA4119” between 10:21 and 10:22 p.m., which had first emerged on radar at 10:21, absolutely can not be a passenger jetbecause the actual flight data confirms that the aircraft slowed to a stop then changed its course abruptly to a due north heading before proceeding to hover over the Delano in a very specific spot for approximately one-minute (i.e. the craft in question was, in fact, a helicopter because jets simply cannot hover or change speed and course with such intensity.) This means that the operators of the craft were intentionally transmitting a fictitious call sign before going dark (invisible) from radar altogether.”


This is a brilliant analysis, in which Intellihub has done the research and spent many hours to back up what they are saying.  You must read the continuation of the analysis at https://www.intellihub.com/vegas-flight-records-reveal-air-assault-extraction-possible/


Some new news I want to speak about is I just read that James Comey met with Robert Mueller before his testimony on Capitol Hill.  This reminds me very much of the fact that Donna Brazile gave Hillary Clinton the questions before her Presidential debate with President Trump.


“Comey met with the best friend and dirty cop Mueller and then appeared before Congress.  Comey’s testimony was the pinnacle moment where the deep state showed that they were out to remove President Trump from office.  However, Comey’s testimony imploded as Judicial Watch reported –

On June 8, 2017, Comey gave testimony before the Senate Select Committee on Intelligence, in which he admitted: “I asked a friend of mine to share the content of the memo with a reporter [for The New York Times]. I didn’t do it myself for a variety of reasons, but I asked him to because I thought that might prompt the appointment of a special counsel.”

To date, neither Comey or Mueller have declared what was shared at their secret meeting before the Senate Hearing.  Judicial Watch requested what was shared at this meeting but the information was not provided by the FBI or DOJ and so Judicial Watch had to sue to receive this information.  In their report about their request, Judicial Watch notes –

Judicial Watch also sent Acting FBI Director Andrew G. McCabe a warning letter concerning the FBI’s legal responsibility under the Federal Records Act (FRA) to recover records, including memos Comey subsequently leaked to the media, unlawfully removed from the Bureau by former Director James Comey.

“Mr. Comey may have violated the law in leaking these memos to the media,” said Judicial Watch President Tom Fitton. “It would be a scandal if Comey coordinated his Senate testimony with Mr. Mueller’s special counsel office. That we have had to sue in federal court speaks volumes.”


This only adds more fuel to the fire to the pile of lies told by those associated with the Trump witch hunt.  How much longer will this last, and how much more are the American people expected to take sitting down?  2017 has been a tough year for President Trump and those who honestly voted him into office.  We The People spoke, but the Deep State did not listen .  I imagine it will continue, but I dare not even speculate how long, or how it might end.  

President Trump is doing everything he can to get the bad guys, and he has given this Country much hope in moving ahead into the year 2018.  May you and yours find the path easier to walk in the New Year ahead.  God bless America.

Turns out, Uber Shareholders Are Eager to Sell at 30% Discount

Wolf Richter wolfstreet.com, www.amazon.com/author/wolfrichter

Big pain and some relief for Saudi Arabia.

Softbank, an acquisitive junk-rated Japanese holding company that also owns about 80% of Sprint, has been preparing for months to buy a large stake in Uber. At the end of November, it launched a tender offer to buy enough shares from investors and employees to give it a 14% stake. It dangled out a price of $33 a share, which valued Uber at $48 billion – a 30% discount from Uber’s “valuation” of $69 billion, which had been established behind closed doors during the last fund-raising round.

The offer at a $48-billion valuation is even lower than Uber’s valuation back in June 2015 of $51 billion.

When the tender offer was started, there was uncertainty if enough sellers would be willing to dump their shares at this discount. The other option for them would be to hold out until the IPO, in the hopes for a better deal. The tender offer expired today at noon Pacific Time.

Turns out, there are plenty of eager sellers – despite any dreams of a blistering IPO: The tendered shares amount to about 20% of the company’s equity, “people familiar with the matter” told the Wall Street Journal. But SoftBank will likely acquire only a 15% stake, “the people said.”

Other members of the consortium SoftBank is leading – including Dragoneer Investment Group and Tencent Holdings – are likely to buy some but not all of the remaining tendered shares.

This deal will not raise money for Uber itself but will allow employees and early investors to cash out some of their holdings – at a steep discount.

But to maintain the illusion of the previous “valuation” of $69 billion – which is critical for a properly hyped future IPO – SoftBank will also make a $1-billion direct investment into Uber at the $69-billion “valuation,” as part of the deal. Since startup “valuations” are based on the price paid during fund-raising, this $1-billion deal forms Uber’s new “valuation,” the same as the prior one. So the “valuation” illusion remains intact.

Both deals combined – the $7-billion tender offer and the $1-billion direct investment – will make SoftBank one of Uber’s largest shareholders.

SoftBank already owns major stakes in other rideshare startups, including Didi Chuxing, the largest rideshare company in China; Grab, a major rideshare company in Southeast Asia; Ola, the largest rideshare company in India, slightly ahead of Uber; and 99, the largest rideshare company in Brazil. So SoftBank is serious about getting into this business on a global scale.

But all rideshare companies are competing with each other, with taxis, rental cars, mass transit, and other modes of transportation on service and low fares, and they’re competing with each other to rope in drivers by offering them incentives. The plan is to dominate the markets. And all of them are losing money hand over fist.

The chart below shows what quarterly “adjusted” losses look like for Uber. Actual losses under GAAP would be much larger since the costs of employee stock compensation, interest, taxes, depreciation, and amortization have been stripped out of the figures that Uber shows the media:

So maybe it was a good time to sell at a 30% discount.

Other investors – those that bought in at the $69 billion valuation or at any valuation above $48 billion – are licking their wounds, including Saudi Arabia’s state-owned Public Investment Fund, which had made one of its biggest-ever forays into a privately held startup when it invested $3.5 billion in Uber in mid-2016 at a $62.5 billion valuation. The fund is now sitting on an unofficial paper loss of 23%.

This makes SoftBank’s $1-billion direct investment at a $69-billion valuation so important: it allows the pretense of that $69-billion valuation to continue for now.

The SoftBank deal also comes with reforms of Uber’s corporate governance. That may not be a bad thing considering the slew of scandals, lawsuits, and regulatory actions Uber is struggling with in its markets around the globe: Six directors will be added. Two of them will be from SoftBank.

The deal will also curtail the growing voting power by former CEO and now hot potato Travis Kalanick. Under Uber’s repurchase agreement, employees who sold even part of their shares back to the company had to give the voting rights of all of their shares to him. After the SoftBank deal finalizes, voting rights for all investors will be expanded, and his shares will no longer include the additional voting power.


The risk of an economic or financial collapse are always there. I discuss the financial risks of the US, Europe, Japan, UK (BREXIT) and China to give a perspective of what is going on in this economic environment and where will an eventual financial crisis hit first. Monetary policies are vary loose and could lead to stock market crashes. It is important to analyze what stock or financial market will crash first in order to position one’s investment portfolio properly.

10 Ways America Is Falling Behind

Authored by Shane Savitsky via Axios.com,

If 2017 has seemed to you like a long and terrible year filled with bad news, then here’s some good news to close things out: you were right! On a variety of fronts, the United States is falling farther and farther behind both other developed nations and its own lofty standards.



The bottom line: Maybe President Trump was onto something when he decided that he needed to make America great again. From health care to education, the U.S. is starting to see notable declines in the areas that matter the most to regular citizens.

1. We’re dying sooner

America just registered its second straight year with a decline in life expectancy. That last happened more than a half-century ago. There is some good news: heart disease and cancer death rates are down.

2. Student debt is piling up

College costs continue to soar, jumping 6.1% from 2013 to 2016, but the median income for those with college degrees only rose 2.1% over that same period, per Bloomberg. As a college degree becomes a requirement for entering an increasingly competitive workforce, many young people are doing so with a pile of debt. Student debt hit $1.3 trillion this year, compared to just $243 billion back in 2003.

3. Homes are out of reach for millennials

First-time homebuyers accounted for 34% of all home purchases in 2017, which neared a historic low, per CNBC. Chalk that up to sky-high home prices and those massive piles of student debt, which the New York Fed saidaccounted for a noted drop in homebuyers amongst millennials this year.

4. Mass shootings result in a shrug

The Onion’s continuously re-upped headline says it all: “‘No Way To Prevent This,’ Says Only Nation Where This Regularly Happens.” And research from the period 2000-2014 shows that the United States has had more mass shootings and more people killed in those mass shootings than 10 other developed nations combined, per Politifact.

5. The opioid crisis is staggering

The CDC reports that sales of opioids almost quadrupled from 1999 to 2010 without any change in the amount of pains reported by Americans. Now, 91 people in the United States die every day from an opioid overdose. Vox put things in terrifying context earlier this year: the U.S. has 4% of the world’s population but 27% of its drug overdose deaths.

6. Our education system is middling

While the United States has some of the world’s best higher education, its elementary, middle, and high schools are positively average compared to other developed nations. Data from the Pew Research Center shows that U.S. STEM education is especially lacking. In 2015, only 38% of fourth-graders, 34% of eighth-graders and 22% of 12th-graders were rated proficient or better in science based on the government’s National Assessment of Educational Progress.

7. Our infrastructure is falling behind

President Trump has promised a massive infrastructure package sometime early in 2018. That couldn’t come soon enough, as the American Society of Civil Engineers gave the United States’ infrastructure a D+ grade for 2017.

8. There aren’t a lot of days off

The United States is still the only developed country on the planet — and just one of a handful overall — that doesn’t guarantee paid maternity leave. We also don’t guarantee paid vacation time — most countries in Western Europe guarantee weeks — and there’s no guaranteed paid sick days.

9. We drink too much

With alcohol cheaper today as a percentage of income than at any time since 1950, Americans are drinking a lot more, per Bloomberg. A follow-up study done by the National Institute on Alcohol Abuse and Alcoholism saw risky drinking behavior jump to 12.6% among American adults in 2012-2013 from 9.7% in 2001-2012. That increase amounts to about 7 million more Americans binge drinking each week.

10. Fewer people want to visit

The rest of the world is noting the trends in this list. Tourism is down across the board — per The Telegraph, there are huge drop-offs in demand for British travelers to come to the United States. Tourist hubs like Las Vegas and Orlando saw double digit declines in U.K. visitors in 2017.

But don’t despair! We’ll have 10 ways America is crushing it later today…

My Happy New Year Wish: “Drain the Swamp”

by Wayne Root

It’s New Year’s 2018. Let’s take a moment to celebrate a great start to the New Year. President Trump has turned a “horrid Obama economy” into a “torrid Trump economy.” We are experiencing one of the greatest economic turnarounds in history. No one expected a rebound this huge, this quickly. Christmas retail sales just set all-time records. Thank you, President Trump.

The just-passed Trump tax law should accelerate this fabulous “Trump Economic Miracle.” I predict this will be the biggest story of 2018.

President Trump has made enormous strides turning this country around. Now it’s time to close the deal. “Draining the DC Swamp” is at the top of my New Year wishes. Here are a few actions President Trump should take in 2018 to “Make America Great Again.”

· Trump should fire Attorney General Jeff Sessions. Thank him for his service, then send him on his way. Sessions was the conservative pit bull of the Senate- a tenacious, relentless warrior. As Attorney General, he’s suddenly turned into a wallflower, afraid of his own shadow. Something is clearly wrong. Sessions has either been compromised, or he’s outed himself as a member of the DC swamp. Either way, he’s got to go in 2018. Trump should replace him with real pit bulls and warriors like Trey Gowdy, Chris Christie, Rudy Guliani, or Judge Janine Pirro. Trump needs an AG with a spine and the courage to go on offense to defeat the DC swamp and uphold the rule of law.

· The new Attorney General should immediately undertake a review of the Mueller Special Counsel investigation to determine what, if any, actions should be taken regarding Russian interference in our election process and bring this investigation to a swift conclusion

· The new Attorney General should announce the immediate firing of Rod Rosenstein, Andrew McCabe, Andrew Weisman, Peter Strok, Bruce Orr and any other senior DOJ or FBI employees who were involved in the conspiracy to cover-up Hillary Clinton’s crimes and to deny Donald Trump the presidency.

· The new Attorney General should immediately appoint Special Counselors to investigate:

a. The Uranium One sale and the role of Hillary Clinton and the Clinton Foundation.

b.  National Security and cover-up issues related to the Hillary Clinton private server, the erasing of 33,000 emails after receiving a subpoena from Congress, Fast and Furious and the Bengazi cover-up. These investigations will focus on lying to Congress and criminal collusion and actions involving Hillary Clinton, Andrew McCabe, James Comey, Eric Holder, Loretta Lynch, and other government officials.

c. The fraudulent Fusion GPS dossier, it’s funding by the Clinton presidential campaign and it’s use by the FBI to illegally obtain FISA warrants.

d. The theft of the Democrat presidential primary by Hillary Clinton and the DNC.

e. The murder of DNC staffer Seth Rich.

f. President Obama’s role in blocking arrests of top Hezbollah leadership for crimes relating to drug trafficking, human trafficking, gun trafficking and human sex slavery, in order to protect the Iran treaty negotiations.

g. The role of Obama in handing an illegal ransom of hundreds of millions of dollars (in foreign currency) to Iran to illegally trade for hostages.

h.  Abuses of the IRS and other government agencies during the Obama presidency. Hand in hand with this IRS investigation, President Trump should issue an executive order immediately releasing the transcripts of IRS official Lois Lerner’s court testimony.

What’s good for the goose is good for the gander. I’ve recommended this specific strategy in my newspaper columns and on my national radio and TV shows for months now. If it’s okay for Democrats to demand Special Counselors to investigate President Trump, then it’s perfectly fine, legal and fair for President Trump’s Attorney General to appoint Special Counselors to investigate every Democrat scandal.

· Last, but not least, President Trump should direct the Attorney General to investigate and fully inform the American public about the facts surrounding the Las Vegas Massacre. It’s been 90 days and we know absolutely nothing new about the details of how and why it happened.

This is the perfect game plan to accelerate the process of “Draining the DC Swamp”…defending the rule of law… returning accountability and credibility to our government…returning power to the American people (just as our Founding Fathers intended)…and “Making America Great Again.” That’s what I call a Happy New Year! /p>

Liberal logic: After passing new soda tax, Seattle to spend $500K to study the effect on businesses

by DCG 

government solve all problems

Shoot first, then aim.

All Seattle proggies had to do was look at what happened in Philadelphia after they passed a soda tax (layoffs and plunging sales).

In June, the Seattle City Council approved a new soda tax that goes into effect on January 1. Proggie councilmember Tim Burgess said this: “The scientific evidence is incontrovertible … sugar-sweetened beverage consumption leads to negative health outcomes. Communities of color and young people are disproportionately targeted by the beverage industry’s advertising and marketing campaigns. Black children and teens see twice as many ads for soda and other sweetened beverages compared to white children and other teens.”

The new soda tax places a .0175 per ounce fee on sweetened beverages. The tax is paid for by distributors but you know they will pass the cost onto the customer.

The city estimates it will raise more than $23 million from the tax in 2018, which it intends to put toward reducing the academic achievement gap between white and minority students, as well as expand access to healthy food.

Jason Rantz at MyNorthwest.com reports that the city of Seattle is reportedly spending $500,000 to fund a UW study to look into the impacts of the soda tax on, in part, businesses, because the business community has stated this is bad for them.

Don’t be surprised if after spending a half million taxpayer dollars, the city undermines the study, such as they did with a minimum wage study earlier this year, to cover the true effects of this new tax.

That’s liberal logic for ‘ya!